Privacy Policy

Last updated: January 2025

Data Controller

In compliance with the General Data Protection Regulation (GDPR), we inform you that the data controller is:

Data we collect

We collect the following personal data when you use our services:

  • Identification data: name, email, phone
  • Health data: information provided in medical questionnaires (only with your explicit consent)
  • Browsing data: technical information about your device and site usage
  • Payment data: processed securely by our payment gateway

Purpose of processing

We use your data to:

  • Manage your reservation and provide our medical services
  • Communicate with you about your stay and program
  • Send you relevant health and longevity information (if you have consented)
  • Improve our services and your user experience

Legal basis for processing

The processing of your data is based on: (1) the performance of the service contract, (2) your explicit consent for health data, (3) our legitimate interest in improving our services, and (4) compliance with legal obligations.

Data retention

We will retain your data for the time necessary to fulfill the purposes described and, subsequently, for the applicable legal periods. Medical data is retained according to current health regulations.

Your rights

You have the right to:

  • Access your personal data
  • Rectify inaccurate or incomplete data
  • Request the deletion of your data
  • Restrict the processing of your data
  • Receive your data in a portable format
  • Object to the processing of your data

To exercise these rights, contact us at [email protected]. You may also file a complaint with the Spanish Data Protection Agency (AEPD).

Security

We implement appropriate technical and organizational measures to protect your data against unauthorized access, loss or destruction. Payments are processed through secure gateways with SSL encryption.

Changes to this policy

We may update this policy occasionally. We will notify you of any significant changes through our website or by email.